Frequently Asked Questions

  • Below you’ll find some of the insurance providers we accept, but we recommend calling the office if you have any questions.

    • Aetna

    • Ambetter

    • BCBS

    • Cigna

    • Essence

    • HealthLink

    • HFN

    • Humana

    • Medicaid

    • Medicare

    • Multiplan

    • Oscar

    • Phelps County Memorial Hospital

    • PHCS POS

    • PHCS PPO

    • Point Comfort

    • Provider Partners Health Plan

    • Providers Networks of America

    • Railroad Medicare

    • SmartHealth

    • Titan-Healthscope

    • Tricare West

    • UHC

    • VACCN

  • New patients must bring their insurance card in order to be seen by the provider. Established patients may also be asked to show their insurance card prior to receiving service.

  • Yes! According to your contract with your insurance company, all co-pays are to be paid at the time of service. Refusal to abide by this agreement may result in an additional billing charge (to cover the cost of having to bill you for the co-pay) and/or termination of your insurance coverage.

  • We accept payment by cash, check, Visa, Mastercard, or debit card.

  • If a check is returned for insufficient funds, or if payment has been stopped, you will be charged a $35 fee in addition to the amount of the check plus any applicable bank fees. You may be asked to pay by cash at this time.

  • Patients who do not show up for an appointment and do not call to cancel 24 hours or more before the scheduled appointment impact other patient’s ability to obtain timely medical care. Therefore, subject to the individual patient’s insurance contract, we reserve the right to charge a $45 fee for each missed appointment.

  • Once we receive the Explanation of Benefits from your insurance company, we will bill you for the balance that you owe. The amount is due upon receipt of the statement and can either be paid directly to the office or over the phone with the billing company.

  • Accounts that are repeatedly ignored may be sent to collections. If this happens, you may have your credit adversely affected, and you will be dismissed from the practice and asked to find a new physician.

  • This varies with each insurance plan. We suggest you contact your insurance company for a detailed explanation.